MINT Snowboarding has awesome opportunity for an amazing person to join our office team. Working as a Bookings & Office Coordinator, we can guarantee never a dull moment!
Role: Bookings & Office Coordinator
Contract Period: Starts ASAP – April 2024 / approx. 30-35 hrs a week
Pay: Dependent on experience
About the Role
At MINT we are passionate about snowboarding, progressing our client’s skills on snow and working with our fantastic instructor team to deliver exceptional experiences for our clients. Our team is our strongest asset, and we are seeking a suitably awesome person to compliment them.
We are looking for a motivated and enthusiastic person with a strong work ethic, fantastic customer service skills, meticulous attention to detail and a real passion for winter sports, to work in our Morzine based office.
The Bookings & Office Coordinator role is varied, demanding and critical to ensuring the smooth day to day operation of the school. There is a strong emphasis on customer service focusing on sales, managing bookings, and providing accurate detailed administrative work. It includes working closely with our clients, team of instructors and the school directors on a daily basis.
Working with us at MINT Snowboarding is an opportunity to be a vital part of an exceptional team, delivering unforgettable experiences in the world of winter sports.
Managing the sales of a busy snowboard school from a desk in a Morzine snowboard shop.
Responding and making bookings according to customer enquiries via telephone, email, and snowboard shop walk-ins.
Regular liaison with our clients, instructors, and school directors/office staff to ensure the efficient day to day operation of the business.
Providing excellent customer service and care at all times.
Proactively following up enquiries from client telephone calls, emails, and snowboard shop walk-ins.
Converting client enquiries into bookings and sales.
Maximising sales opportunities via effective lesson scheduling.
Working to ensure the business meets its sales targets.
Using own initiative to generate new sales.
Management of School
Accurately processing bookings and payments based on client requirements and MINT Snowboarding recommendations & lesson availability.
Liaising with instructors in a timely manner and when required regarding schedules and informing them of new bookings, specific customer requirements etc.
Building and maintaining outstanding client care at all times.
Efficiently handling, logging, and communicating day to day situations such as lesson cancelations, client no-shows, meeting point issues, accidents etc.
Tracking customer feedback.
Meticulous attention to detail – eye for detail to ensure mistakes are not made and identification/rectification of any errors.
Outstanding organisational and computer literacy (Xcel, Word) skills.
Previous experience in a customer service and administration role.
Hard working with the ability to work under pressure and deliver to tight deadlines.
Professional, friendly, and an approachable manner.
Fluent English oral and written skills.
Conversational level of French is an advantage, but is not necessary.
A passion for winter sports!
Approximately 30hrs/week, based on split shifts over 5 days, 09.00 – 11.30 and 15.30 – 19.30 hrs.
Desk based out of our office in The Woods snowboard shop in Morzine.
For this role, we are offering an Auto Entrepreneur or a CDD contract. We would consider offering a year-round position with a CDI contract for the right candidate at the end of the winter season.
If you are professional and hardworking, with great attention to detail and awesome organisational skills and please send us your CV and a covering letter telling us why you are the right person for the role: firstname.lastname@example.org